The Pet Care Services Association (formerly known as the American Boarding Kennel Association or ABKA), is a non-profit trade based association in the United States and around the world. It is the only trade association of its type whose members commit to a code of ethics and a pet owner’s bill of rights to ensure that pets receive professional, loving care. Its members offer a variety of services including boarding, grooming, training, pets supplies and a host of other products and services which are pet related.
The PCSA sponsors the Voluntary Facilities Accreditation (VFA) program which provides pet care facilities a chance to demonstrate their compliance to a comprehensive set of industry standards and earn accreditation. Under the program facilities are rated on over 250 standards in 17 separate areas of pet care facility operations, management, and customer service. These standards reflect the views of veterinarians, facility operators, humane organization and pet owners based on the “state of the art” in animal care and management.
To be considered for the VFA program, pet care facilities are required to be in operations for a minimum of six months. After enrolling, the facilities must submit an application with detailed information regarding their care procedures, operations and business policies. Each facility undergoes an onsite inspection and evaluation conducted by a representative of the VFA program. Upon successful complete, the facility is awarded a ”Certificate of Accreditation” indicating a commitment to high quality professional care for pets.
There are two levels of VFA program accreditation. Level I standards are considered essential for proper facility operation and receives the PCSA’s Silver accreditation. Level II represents facilities who want to distinguish themselves by demonstrating they offer additional services and/or meet a higher level of standard. Level II facilities may qualify of PCSA’s Gold accreditation.
Facilities that have receive accreditation display the Pet Care Services Association VFA Ribbon in the facility’s office. Pet owners can be assured that they are entrusting their pet to the care of a responsible provider in the commercial pet care industry.
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